FAQ

WHAT IS NAGNAGNAGSHOP.COM?

It is a guerrilla online Outlet Shop for all Sale merchandise from www.darklandsberlin.com and www.komakinoshop.com. It carries the same brands as these two stores combined: Rick Owens, Carol Christian Poell, Julius, Boris Bidjan Saberi, The Viridi-anne, Guidi, Ann Demeulemeester, Damir Doma, MA+, Obscur, Augusta, Lumen et Umbra, Forme d’Expression, Reinhard Plank, Yohan Serfaty, Undercover, SAK, Gianni Barbato, Insideout, Simeon Farrar, Kosmetique Label, Number (N)ine, Yohji Yamamoto, Raf Simons, Diet Butcher Slim Skin, etc.

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HOW DOES THE SITE WORK?

Everything is listed by size; we do not have any sizes that are not listed, so please browse only in your own size range. We try to keep the website updated weekly, however please note that some items may not be available. As well, check back often for new arrivals!

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I LIKE AN ITEM. HOW DO I BUY IT?

If you are interested in one or more items, contact us using the complete name of the item you would like to buy.  Please include your height, weight and European size when inquiring about an item if you are unsure about sizing. When you are ready to buy, payment and shipping can be arranged. Kindly note that prices are non-negotiable; please refrain from emailing us your ‘best offer’. Messages of this nature will not be responded to.

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WE DO NOT MEASURE ITEMS. WHY?

Measurements are for e-bay! We pride ourselves in our service and product knowledge, and feel that our approach is more sophisticated. Measurements are not an accurate way of determining fit, as garments vary widely in their cut and structure. By trying things on ourselves and having a direct conversation with our clients, our ratio of success in selecting appropriate sizing has been about 95%.

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HOW DO I PAY?

Paypal is the fastest, most efficient way to pay. It’s safe and easy to use. If you don’t have it, you can create an account on www.paypal.com. Alternatively, you can send us a Wire Transfer.
Sorry, at the moment we are not set up to accept payment by cheque or credit card.

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WHAT IF MY ITEM DOESN’T FIT?

Please notify us immediately upon arrival. Items can be returned for the correct size, a different item or a credit note from any partner store: www.nagnagnagshop.com, www. komakinoshop.com or www.darklandsberlin.com. No refunds.

Also, please note we will not accept returns shipped by FedEx, as well as, any parcel without a name and address clearly labeled on the outside of the box.

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HOW MUCH IS MY ITEM IN USD (OR OTHER CURRENCY)?

The exchange rate for your purchase will be ultimately determined by Paypal. We only accept Canadian Dollars and Euros (As of 2010, Euros only). For your own reference, you can approximate any currency conversion at www.xe.com, updated daily.

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DO YOU SHIP TO  _____ ?  HOW DO I PAY FOR SHIPPING?

Yes, we ship everywhere. Before you pay, we will give you a DHL/Deutsche Post quote depending on where you live and how quickly you want it. These quotes will vary depending on size, insurance value and speed. You can also arrange your own shipping with your preferred carrier and account.

We absolutely do not offer free shipping in any item, under any circumstances.

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WHERE ARE THE ITEMS SHIPPED FROM?

Everything we sell is shipped out of Berlin, Germany.

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I CHOSE A TRACKABLE SHIPPING METHOD. CAN YOU TRACK MY ITEM?

No. We usually do not track items for customers, unless we have reason for concern. To track your own package, try this:

FOR TRACKING NUMBERS WITH FORMAT: XX 0000 0000 0XX

* Go to www.deutschepost.de, and then click on ‘Sendungsstatus’ at the top-right corner, or
go directly here: Deutsche Post (Tracking in English)
* Enter your tracking number and date.

FOR TRACKING NUMBERS STARTING WITH 15 100…

* Go to www.dhl.de (auf Deutsch), or here: dhl.de in English
* You can enter your tracking number on the field provided on the left, without characters or spaces.
* We usually recommend waiting 24-48 hours (for international customers) after the sending date to track a package, as they do not usually appear in the system before this time.

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IS SOMETHING WRONG WITH MY SHIPMENT?

It is extremely rare that packages go missing with DHL/Deutsche Post; however if the last updated date on your tracking is more than 20 days old, please contact estefania@darklandsberlin.com and we will look further into it.

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